A Consumer Credit Report is a record of your credit facilities as contributed by members of DP Credit Bureau (DPCB). It includes credit card accounts or loans that you have, the balances, and how regularly you make payments. It also shows if any action has been taken against you. The information on your personal consumer credit Report normally comprises of the following:

• Personal information, including date of birth, nationality and, postal code
• Credit facilities and repayments
• Enquiries made by DPCB members
• Default and bankruptcy records
• Credit counselling (if any)

Most people finance home and car purchases with a bank loan. Sometimes, you take out a study loan to finance a university education. Most often, you may use a credit card to make store purchases. When you apply for these loans and credit facilities, banks, finance companies or retailers will usually grant you credit only after knowing something about you especially your credit background. A Consumer Credit Report keeps you and the bank updated on your credit standing and supports your application for credit.

Your consumer credit report is used by banks and financing companies to ascertain your credit status and history with other DPCB members. This report may also be used when your bank reviews your credit status.
A bank or financing company will usually look out for:

• Repayment status of your credit facilities
• Any default / bankruptcy arising from these credit facilities
• Number of existing credit facilities
• Overdue amounts

You can improve your credit standing by observing these few simple pointers:

• Repay outstanding/overdue credit on time
• Keep the number of credit facilities manageable
• Clear bankruptcy / litigation
• Check your consumer credit report regularly (at least annually) to ensure there are no errors reported. This is especially important when you intend to apply for new loans or credit facilities.

Gold CaseTrust is the premier tier of the CaseTrust Accreditation Scheme. Recipients of the Gold CaseTrust award are businesses with the added edge that distinguishes them as industry leaders. Gold CaseTrust recognizes business excellence and superior customer service.

To consumers, Gold CaseTrust represents a promise of the highest possible standards in service quality. The award recognizes dynamism and innovation, the desire of businesses to keep pace with changing consumer demands & needs, inspiring the level of consumer confidence that is worthy of being talked about.

For more information, please click here to be direct to Case Trust website.

TrustSg is a nation-wide trust mark initiative by the National Trust Council (NTC) to encourage the electronic commerce environment in Singapore. This is to help build confidence in e-commerce transactions especially in the area of privacy and security. To acquire the TrustSg seal, merchants are required to comply with a stringent code of product for online business practice set by the NTC. The code covers the area of disclosure, privacy, fulfilment, best business practices, and protection of minors and the elderly.

TrustSg gives you the assurance that you are dealing with trusted online merchants who will honour their promise and deliver what you order. Sufficient information about goods and services are also made available to let you make an informed buying decision. So, not only do you benefit from the conveniences of online shopping, you can also shop without fear of security risks and fraudulent merchant behaviour.

A Credit Bureau is a repository of factual information on your credit application/s and repayment record/s. This information helps credit bureau members (credit providers) determine if they would like to approve a credit facility that you applied for. Your personal credit report helps in profiling your behaviour with respect to managing credit and indicates your propensity to pay. The objective of a Credit Bureau is to assist lenders with relevant and extensive repayment information and to enable lenders to make better and more objective decisions quickly.

You can go to the following branches to purchase your report. You should have with you a completed Consumer Credit Report application form and your original photo ID with NRIC number (such as NRIC) or passport (for foreigners) for verification. If you are authorising another person to purchase your Report on your behalf, please fill in the 'Authorisation to Purchase on behalf' section of the application form. He/she should bring along both his/her and your original photo ID with NRIC number (such as NRIC) or passport (for foreigners) for verification.

You can send us your feedback online. (click here for online feedback). Or, send us an email at feedback@dpcreditbureau.com.sg
Alternatively, you can bring your Report to our customer service counters at:

No payment is required.

Once we receive your feedback form, DPCB will conduct a verification to investigate the source of the information. You will be notified of the outcome of the dispute within 10 working days.

The DP-Delphi Score measures the credit worthiness of an individual, based largely on their payment behaviour in the past. The DP-Delphi Score is the first credit score to be published on a credit report in Singapore, allowing the individual to see how their credit standing is rated. Expressed as a three digit number, the DP-Delphi Credit Score was developed in partnership with Experian®, the world’s largest credit bureau operator.

A credit score is a statistically-generated number that indicates an individual’s credit worthiness. In other words, it is an indication of the probability that a person will repay a debt extended to them on credit.

Information from three key sources are used to compute the DP-Delphi Score:

• Banking information, such as how timely an individual makes repayments on credit cards, auto loans, student loans, mortgages and other forms of credit. It also considers the number and type of credit facilities a person has;
• Public records, such as financial related litigation and bankruptcy files; and
• Non-bank repayment data contributed by Singapore businesses that are members of the DP SME Commercial Credit Bureau including co-operatives, retail stores, moneylenders etc.

DP Credit Bureau generates the DP-Delphi Score for an individual whenever a consumer credit report is purchased. The credit score allows an individual to understand the relative strength of their ability to repay a credit facility.

To assist individuals to understand their credit score, four categories are used:

Credit score models cannot generate a score without enough credit information. If an individual has little or no credit history with the credit bureau, a credit score will not be available.

The DP-Delphi Score gives the lender an indication of the potential borrower’s propensity to pay, while taking into account the lender’s risk appetite. Most businesses that provide credit or loan services use credit scores as a summary to quickly ascertain a consumer’s credit worthiness. This translates into efficiency as it can reduce the need to manually review all the details in an applicant’s credit report, leading to better, faster decisions.

No. Most banks and lenders use additional factors in the consideration of a request for credit. Credit bureaus do not make lending decisions on their behalf.

The lender does. This may be a bank, a credit card company, auto dealer, retail stores or any other company that does business on credit. Whether an application is approved is the decision of a company’s credit department, taking into account the individual’s credit score, internal policy guidelines, risk appetite as well as additional information that they may request from the applicant.

A credit score is dynamic. It may change as monthly information is added into a person’s credit file. For example, if negative information such as evidence of financial litigation or a payment default is introduced to a consumer’s credit file, it may weaken their credit score and impact their ability to borrow.

Paying bills on time is generally the best way to earn a good credit score. Poor records of repayment of any bills, for any length of time, might generate a negative piece of data which translates into a lower credit scores and might not be viewed positively by lenders.

Having many credit cards with high balances that are poorly maintained may negatively impact one’s credit score, especially if there is a poor history of repayment in other areas.

A credit score is based on the information in the credit bureau’s database, which comes from various sources. Individuals who feel their credit score is incorrect should look for inaccuracies in their personal credit history. DP Credit Bureau will work with the lenders to check on the accuracy of the credit information provided. A thorough screening by an individual of their personal credit report can help identify any inaccurate information.

Your DP-Delphi Score is published on your DP Credit Bureau Personal Credit Report, which can be purchased for SGD$2.50 (including GST) through the following channels:

• Over-the-Counter at DP Info’s offices at 72 Bendemeer Road, #04-28 Luzerne, or at 10 Anson Road, #05-17 International Plaza; or
• Online via DP Credit Bureau’s website (www.dpcreditbureau.sg).

If you have any queries, please contact The DP Credit Bureau on +65 6320 1900 from Mondays to Fridays (8:45am – 6:15pm). Alternatively, you can direct your questions to us by email at support@dpgroup.com.sg. We will reply to you by the next working day.